Make a claim - WCS Insurance

Mobile Phone Claims Form.

Our Claims Administrator will contact you by email with details of where and how to send your damaged handset

NOTE: You are advised to download/back up or retrieve data stored on your handset as your personal data will be erased before the handset is returned to you, to ensure that your data is not compromised in transit.

You should allow 7-10 working days for your claim to be processed providing you have completed all details and supplied all the required documentation. Failure to provide all details may delay your claim settlement.

All claims are subject to an excess. Please pay your policy excess on-line using a debit or credit card at wcsinsurance.co.uk selecting the 'Payments Option'. Details of the policy excess can be found in your policy documents.

Due to worldwide supply issues there are some delays in obtaining parts and new mobile phones. This may result in your claim taking longer to be completed than would normally be the case, however you will be kept up to date.

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This field is for validation purposes and should be left unchanged.

Your Details/Personal Information

Policy Number (if known)

Your policy number will be 8 digits usually starting with a 1. You can find it from correspondence from us such as your Schedule of Insurance. It is also the last 8 digits of the reference number for premium payments on your Bank Statement.

Title

Name(Required)

First Last

Address(Required)

Street Address Address Line 2 City County ZIP / Postal Code Country

Email(Required)

Phone Number(Required)

Daytime contact phone number (we won't normally call before 9:00am or after 5:00pm)

Claim Details - What are you claiming for?

Please enter details about your mobile phone below

Phone Make(Required)

Please select the make of your phone

Other Make(Required)

Please enter the manufacturer's name

iPhone - Additional Claim Instructions

'Find my iPhone' - if you have this activated for this handset you must switch it off before a repair or replacement can be completed by Apple. Failure to do this will delay your claim

Details of how to do that are found here...

Additional Claim Instructions

Google password/passcode - if you have this activated for this handset you must provide the password to us before a repair or replacement can be completed. Failure to do this will delay your claim

Phone details

Model(Required)

Handset Colour(Required)

IMEI Number(Required)

15 or 16 Digits. This will be shown on your original receipts and box.

Mobile Phone number(Required)

Date of purchase(Required)

Place of purchase(Required)

If you have exchanged or upgraded your handset since taking out this insurance, please email a copy receipt confirming the latest IMEI issued, for consideration to admin@wcsinsurance.co.uk quoting your policy number and full name and address.

What are you claiming for?(Required)

Accidental Damage

Theft

Loss

About your claim

Date of Incident(Required)

Time of incident(Required)

Place of Incident(Required)

Please tell us where the accidental damage occurrred.

Where was the phone at the time of the incident(Required)

Date the equipment stopped working

Time the equipment stopped working:

Which mobile network do you use:

About the incident

Please provide a full description of the incident.

To be completed by the user of the phone at the time of the incident.

Failure to give complete information may prejudice or delay your claim

Description of the Incident(Required)

Tell us about any other damage or issues:

Known Faults

Please check all that apply.

Please provide photo's of the front and back of the device if possible.

Drop files here or

Accepted file types: jpg, png, pdf, jpeg, Max. file size: 256 MB.

Upload an images of your device. .jpg preferred, .png and .pdf permitted

Please provide photo's of the front of the device if possible.

Accepted file types: jpg, png, pdf, jpeg, , Max. file size: 256 MB.

Upload an images of your device. .jpg preferred, .png and .pdf permitted

Please provide photo's of the back of the device if possible.

Accepted file types: jpg, png, pdf, jpeg, , Max. file size: 256 MB.

Upload an images of your device. .jpg preferred, .png and .pdf permitted

Handset Pin

If you use a PIN or password to lock/access your handset you must advise this to enable our engineers to repair and quality check your mobile phone. If you have a pattern code rather than a PIN code then please draw this on a seperate piece of paper and scan and upload it with this form.

Leave blank if you do not have a Handset PIN.

Google Password/Passcode

Theft Claim Instructions

Please read the following instructions

Claims for Theft must be supported by a Police crime reference number wherever possible. Please report in person to your local Police station and upload or email copies of any reports or letters the Police have provided, (email address: claims@wcsinsurance.co.uk)

You should also register the theft at http://www.immobilise.com
Please email a copy of the certificate to claims@wcsinsurance.co.uk
Claims for theft from property or vehicles must be accompanied by proof of forced entry by way of invoices or estimates for repairs made. Please email a copy of the repairer's invoice or estimate for repairs to claims@wcsinsurance.co.uk and your email must show your name, address and policy number.

About the Claim

If your local police authority does not give out reference numbers for mobile phone thefts, then you must advise the officer's name, contact number and badge number that you reported the incident to.

To verify you have blacklisted the insured handset, you must enclose formal confirmation from your airtime provider that the handset has been blacklisted, proof of usage and sim replacement. Their communication must specify the IMEI serial number and date and time of blacklisting. If you have a Sim only contract, please contact the Sim card provider to request written confirmation of when the Sim was last used and that this has been replaced. Please email this information to claims@wcsinsurance.co.uk quoting your policy number in the subject heading.

The following information must be provided by the user of the handset at the time of the incident.

They must provide a full description of the incident below and be as specific as they can about all events leading up to the theft of the phone. Failure to give full and accurate information may prejudice or delay the claim.

Date of Incident(Required)

Time of Incident(Required)

Which Police station was the theft reported to(Required)

Date reported:(Required)

Time reported(Required)

Police Crime Reference Number(Required)

Police Officers name:

Police Officer Badge Number

Police Officers contact number

Which mobile network do you use:

What mobile number is registered to them for the phone which was stolen(Required)

Have you asked the network to bar your phone so that it cannot be used with another SIM card.(Required)

Do you recall any circumstances which might be relative to how the handset went missing?

Date notified to the police

Time notified to the police

Date registered as stolen and blacklisted with your network

Time registered as stolen and blacklisted with your network

About your account

To enable us to verify that the correct phone has been blacklisted, please ask EE, O2, Vodafone, ‘3’ to provide written confirmation to you that the handset has been blacklisted. This must confirm the IMEI serial number and time of blacklisting. Please email this information to admin@wcsinsurance.co.uk

Account password

Account holders name, if different to the policyholder's

About the theft

Please provide a full description of the incident below. Please be as specific as you can be about all the events leading up to the theft or disappearance of your phone.

What date did you last use or see the handset?(Required)

What time did you last use or see your handset?

Where were you at that time?

What date did you realise the phone was missing?(Required)

What time did you realise the phone was missing?

Where were you when you realised the phone was missing?(Required)

Where exactly were you keeping the phone?(Required)

(i.e. in a bag, or pocket)

Was the bag or pocket fastened, and if so, how?(Required)

(eg. Button, zip, velcro etc.)

If the handset was in a bag at the time, how was it carried?

was the bag in your hand, over your shoulder or arm, or where was it placed?

Did you witness the theft?(Required)

SIM Card

Yes

Please confirm that a sim card registered to this handset was in the phone at the time of the theft.

Description

Please provide a full and detailed description of what you were doing between last using/seeing the handset and realising it was missing. It is your responsibility to provide all the material facts relative to your claim and to support your claim with documentary evidence upon request. Failure to give complete information may prejudice or delay your claim.

Description of the incident(Required)

Loss Claim Instructions

Please read the following instructions

Claims for Loss must be supported by a Lost Property Report Form & reference number wherever possible. You should report to the Police in person at the nearest police station.

You should email/send in copies of any reports or letters you have received from the Police.

You must register the loss at www.immobilise.com & email/enclose a copy of the Certificate with this claim form.

About the Claim

To verify you have blacklisted the insured handset, you must enclose formal confirmation from your airtime provider that the handset has been blacklisted, proof of usage and sim replacement. Their communication must specify the IMEI serial number and date and time of blacklisting. If you have a Sim only contract, please contact the Sim card provider to request written confirmation of when the Sim was last used and that this has been replaced. Please email this information to claims@wcsinsurance.co.uk quoting your policy number in the subject heading. The following information must be provided by the user of the handset at the time of the incident. They must provide a full description of the incident below and be as specific as they can about all events leading up to the disappearance of the phone. Failure to give full and accurate information may prejudice or delay the claim.

Date of Incident(Required)

Time of Incident(Required)

Which Police station was the loss reported to(Required)

Date reported:(Required)

Time reported(Required)

Police Lost Property Reference Number(Required)

Police Officers name:

Police Officer Badge Number

Police Officers contact number

Which mobile network do you use:

What mobile number is registered to them for the phone which was lost(Required)

Have you asked the network to bar your phone so that it cannot be used with another SIM card.(Required)

Date Notified to the police

Time Notified to the police

Date blacklisted with your Network

Time blacklisted with your network

About your account

Account password

Account holders name, if different to the policyholder's

About the loss

Please provide a full description of the incident below. Please be as specific as you can be about all the events leading up to the disappearance of your phone.

Details of the loss:(Required)

What date did you last use or see the handset?(Required)

What time did you last use or see your handset?

Where were you at that time?

What date did you realise the phone was missing?(Required)

What time did you realise the phone was missing?

Where were you when you realised the phone was missing?(Required)

Where exactly were you keeping the phone?(Required)

(i.e. in a bag, or pocket)

Please describe the garment or bag(Required)

If possible please upload a photo.

Was the bag or pocket fastened, and if so, how?(Required)

(eg. Button, zip, velcro etc.)

If the handset was in a bag at the time, how was it carried?

was the bag in your hand, over your shoulder or arm, or where was it placed?

Did you retrace your steps?(Required)

If you visited a number of retailers or, used public transport have you contacted them to find out whether your handset may have been handed in by a member of the public?(Required)

SIM Card

Yes

Please confirm that a sim card registered to this handset was in the phone at the time of the loss.

Phone usage

The user of the phone is:(Required)

Policyholder

Spouse / Partner

Son or Daughter

Other relative

Friend

Work colleague

Someone else

Please select the most approriate description of the user of the phone. If the policyholder is not the user, then the next section must also be completed.

About the User

You must complete the user information when the user of the handset was/is not the policyholder.

Name

First Last

Age of user (if under 18)

Please enter a number from 0 to 17.

Please tell us how old the user of the phone equipment is in whole years, if they are under 18 - You should leave this field blank if they are over 18.

Address

Street Address Address Line 2 City County ZIP / Postal Code Country

Supporting Documents

File

Accepted file types: jpg, pdf, doc, docx, xls, xlsx, tiff, png, bmp, Max. file size: 256 MB.

Please attach any supporting documentation in support of your claim.

File

Accepted file types: jpg, pdf, doc, docx, xls, xlsx, tiff, png, bmp, Max. file size: 256 MB.

Please attach any additional supporting documentation in support of your claim.

File

Accepted file types: jpg, pdf, doc, docx, xls, xlsx, tiff, png, bmp, Max. file size: 256 MB.

Please attach any additional supporting documentation in support of your claim.

Please provide details:

Other Insurance

Do you have any other insurance in place covering this mobile phone?(Required)

Yes

Other Insurer Details

Name of Insurer

Policy Number / Identifier

Insurer address

Declaration and consent (please read)

Disrespectful and Abusive emails to our staff will not be tolerated and may be reported. We will always treat you respectfully please treat our staff in the same way. We have a zero tolerance policy to any breaches of this.

I agree that the above details are true and correct to the best of my knowledge and belief, and that if someone has filled in this form on my behalf that I have checked and agreed to the answers.
I understand that the information may be checked and passed to other insurance companies or organisations to prevent fraud and I consent to such checks being made and the sharing of my information.
I declare that I have not withheld any material information and understand that if a false, exaggerated or fraudulent claim is made that no benefit will be payable to me and the insurance will end with no refund of premium.
I give authority for Warranty & Creditor Services to repair or dispose of the insured equipment providing an assessment has taken place by the authorised repairers.
I also accept and agree to the removal and erasure of any data stored within the Insured Equipment by Warranty and Creditor Services or their authorised repairers to protect my interests and liabilities.

Confirmation(Required)

I have read and agree with the Declaration and Consent

Warranty & Creditor Services act on behalf of the Insurers in the processing and settling of claims.

About the claim

Please allow at least 12 working days for repairs to be dealt with. Delays may occur if parts are required to be ordered or the handset sent to Manufacturers for specialist repair work to be carried out.

Email us on claims@wcsinsurance.co.uk and we will advise details of the action you need to take next to progress your claim.

Thank you for completing the claim form.

Like most insurance policies, the insurance you hold requires you to pay part of the costs of the claim. This is called an "excess". Your claim cannot be finalised until that payment has been made. We'll provide more information when you submit this form.

Please note:

‘sim cards’ must be removed and accessories will not be returned, should you forward them with the handset.

You will receive confirmation and a copy of this form by email shortly after submitting it. If you do not receive it after 24 hours please call us on 01256 471387.

WE WILL USE YOUR EMAIL ADDRESS TO CONTACT YOU. CORRESPONDENCE EMAILS FROM WARRANTY & CREDITOR SERVICES MAY BE DIRECTED TO YOUR “JUNK” MAIL, PLEASE CHECK YOUR “JUNK” MAIL BEFORE CALLING US.

Thank you for completing the claim form. Like most insurance policies, the insurance you hold requires you to pay part of the costs of the claim. This is called an "excess". Your claim cannot be finalised until that payment has been made.

PLEASE NOTE: WE WILL USE YOUR EMAIL ADDRESS TO CONTACT YOU. CORRESPONDENCE EMAILS FROM WARRANTY & CREDITOR SERVICES MAY BE DIRECTED TO YOUR “JUNK” MAIL; PLEASE CHECK YOUR “JUNK” MAIL BEFORE CONTACTING US.

Thank you for completing the claim form. Like most insurance policies, the insurance you hold requires you to pay part of the costs of the claim. This is called an "excess" and is detailed in your original documentation. Your claim cannot be finalised until that payment has been made. Once your claim has been reviewed we will contact you by email to advise how to make this payment to us.

Please Note: WE WILL USE YOUR EMAIL ADDRESS TO CONTACT YOU. CORRESPONDENCE EMAILS FROM WARRANTY & CREDITOR SERVICES MAY BE DIRECTED TO YOUR “JUNK” MAIL, PLEASE CHECK YOUR “JUNK” MAIL BEFORE CONTACTING US.