Due to the impact of Coronavirus, we have been advised by our suppliers that there is currently significantly reduced availability and delays to supply for both parts and new mobile phones. As a result, we regret to advise you that this may result in your claim taking longer to be completed than would normally be the case.
Whilst we hope that this is only a temporary problem we apologise in advance for any inconvenience and assure you that we will do everything possible to minimise any delay.
Buying Insurance
Protect your mobile investment. Your smartphone is an essential part of your business and personal life.
A stolen, damaged or broken phone could mean having to put your life on hold. Investing in mobile phone insurance means you can be back up and running within days. You can even take your damaged iPhone to your local Apple store for repairs.
Our cover provides for theft, accidental damage and unauthorised calls as standard, as well as new for old replacement.
Making a Claim
Of course, sometimes things do go wrong! If your phone has been stolen or is damaged and is no longer working, WCS think it is important to get you back up and running quickly.
WCS provide claims forms on this website so that you can give us the information we need to assess your claim quickly and without fuss.
Your claim will be assessed by an experienced claims handler and once accepted then we replace stolen phones with a new phone that's the same or the nearest equivalent of your stolen phone. If it's damaged, it will be fixed by our specialist mobile phone repairers or replaced, if necessary. If it's an iPhone once we've authorised your claim, you have the option to go to your local Apple store who can usually repair or replace it while you wait. Couldn't be simpler...
I would like to take this opportunity to thank you for your excellent customer service throughout this process and hope that you pass my feedback on to your senior management team. All too often we are quick to respond in a negative manner to customer service representatives. I felt completely reassured through my initial conversation with you. You carried out everything that you said you would do without any hesitation and made me feel that you had understood my concerns.
You are a credit to your company and I am grateful for your expertise in this situation.