Due to the impact of Coronavirus, we have been advised by our suppliers that there is currently significantly reduced availability and delays to supply for both parts and new mobile phones. As a result, we regret to advise you that this may result in your claim taking longer to be completed than would normally be the case.
Whilst we hope that this is only a temporary problem we apologise in advance for any inconvenience and assure you that we will do everything possible to minimise any delay.
Protect your mobile investment. Your smartphone is an essential part of your business and personal life.
A stolen, damaged or broken phone could mean having to put your life on hold. Investing in mobile phone insurance means you can be back up and running within days. You can even take your damaged iPhone to your local Apple store for repairs.
Our cover provides for theft, accidental damage and unauthorised calls as standard, as well as new for old replacement.
Making a Claim
Of course, sometimes things do go wrong! If your phone has been stolen or is damaged and is no longer working, WCS think it is important to get you back up and running quickly.
WCS provide claims forms on this website so that you can give us the information we need to assess your claim quickly and without fuss.
Your claim will be assessed by an experienced claims handler and once accepted then we replace stolen phones with a new phone that’s the same or the nearest equivalent of your stolen phone. If it’s damaged, it will be fixed by our specialist mobile phone repairers or replaced, if necessary. If it’s an iPhone once we’ve authorised your claim, you have the option to go to your local Apple store who can usually repair or replace it while you wait. Couldn’t be simpler…
Thank you for the update. I am glad my handset is now fixed and returned. I appreciate all the help I received and the very quick resolution to my problem.
Thank you so much for acting so quickly and for the clear communication. Your company provided me with excellent service.
I have received my phone today, all seems to be in great working order.
Thank you very much to you and your colleagues for the prompt and efficient service, very much appreciated.
Thank you very much indeed for how swiftly my claim was processed once I had sent you my damaged handset. I am happy to be a WCS customer and will continue to insure my phone with WCS.
Thank you again for handling my claim so promptly.
I wanted to put into writing just how fantastic the service is I have received from Warranty & Creditor Services. I got a professional and efficient customer service. To be honest I am gobsmacked how quickly my claim was resolved.