Warranty and Creditor Services
Life Assurance & Critical Illness Insurance
WCS are agents for the UK’s biggest insurers, we are confident that we will beat any quote you have had for life assurance or critical illness. To find out more click here
Mobile phone and gadgets insurance
Mobile phones and gadgets are a key part of our lives, specialist insurance provides the cover you need at a great value price to protect your investments in technology.
Your Policy and contacting us
If you have a policy with us and need to contact us for any reason, then click here for details.
Due to the impact of Coronavirus, we have been advised by our suppliers that there is currently significantly reduced availability and delays to supply for both parts and new mobile phones. As a result, we regret to advise you that this may result in your claim taking longer to be completed than would normally be the case.
Whilst we hope that this is only a temporary problem we apologise in advance for any inconvenience and assure you that we will do everything possible to minimise any delay.
Office hours are 9:00am to 5:00pm Monday to Friday We are closed on public holidays. Email: firstname.lastname@example.org
Making a Claim
Of course, sometimes things do go wrong! If your phone has been stolen or is damaged and is no longer working, WCS think it is important to get you back up and running quickly.
WCS provide claims forms on this website so that you can give us the information we need to assess your claim quickly and without fuss.
Your claim will be assessed by an experienced claims handler and once accepted then we replace stolen phones with a new phone that’s the same or the nearest equivalent of your stolen phone. If it’s damaged, it will be fixed by our specialist mobile phone repairers or replaced, if necessary.
If it’s an iPhone once we’ve authorised your claim, you have the option to go to your local Apple store who can usually repair or replace it while you wait.
Couldn’t be simpler…
To register a new claim please select from the options above. If you have an existing claim and need to contact us please email us on email@example.com, please include your full 8 digit policy number in the subject line. We can only correspond with the policyholder about their claim.
I wanted to put into writing just how fantastic the service is I have received from Warranty & Creditor Services. I got a professional and efficient customer service. To be honest I am gobsmacked how quickly my claim was resolved.
Thank you very much for keeping me informed. To be honest, I didn't know that the damage was that bad.
Thanks again for the good job, your process is hassle free which is really great. Cheers!
I can't thank you enough for all your help and your quick response to my claim.
Your kindness helping me on the phone with my questions means a lot.
I have received my phone today, all seems to be in great working order.
Thank you very much to you and your colleagues for the prompt and efficient service, very much appreciated.
Thank you for the update. I am glad my handset is now fixed and returned. I appreciate all the help I received and the very quick resolution to my problem.