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Privacy Policy

Privacy Notice. Last updated: June 2026

This notice explains how we look after the information we hold about you, what we do with it, and the choices you have. We have tried to keep it short and free of jargon. If anything is unclear, just ask and we will be happy to explain.

Who we are

WCS Insurance is a trading name of Mark Stuart Andrews. In this notice, the words “we”, “us” and “our” mean Mark Stuart Andrews, trading as WCS Insurance. We are authorised and regulated by the Financial Conduct Authority, registration number 304991. You can find us at 6 Faraday Office Park, Rankine Road, Basingstoke, Hampshire, RG24 8QB, and you can email us at admin@wcsinsurance.co.uk.

What we do with your information

We mainly use your information to handle and complete claims on the insurance you hold. This notice explains how we look after that information.

The information we collect

To handle your claim and to take or make any payments, we collect:

  • your name, address and contact details,
  • details of your policy and the device or item it covers,
  • details of your claim and any information you give us to support it,
  • your payment details. If you need to make a payment to us, for example an excess or a missed premium, our payment provider Stripe handles your card details and we do not see or store them. If we need to pay you, for example to settle a claim, we may collect your bank details.

How we use your information

We use your information to:

  • handle and complete your claim,
  • arrange the repair or replacement of your item,
  • take any payments that are due from you, such as an excess or a missed premium,
  • make any payments due to you, such as a claim settlement,
  • answer your questions and deal with any complaints,
  • meet our legal and regulatory duties, and
  • help prevent fraud.

We do this to carry out the insurance you hold, to meet our legal obligations, and for the proper running of our business.

Decisions about your claim

We do not use automated systems to make decisions about you or your claim. Your claim is handled by our team.

Who we share your information with

We do not sell your information. We share it only where we need to in order to deal with your claim, for example with:

  • the insurers and underwriters behind your policy,
  • the companies that repair or replace your item,
  • Stripe, our payment provider, when you make a card payment,
  • fraud prevention agencies and regulators where the law requires it.

We make sure anyone we share your information with looks after it properly.

Sending information outside the UK

Your records are held on secure servers in the UK, with backups in the UK and the EU. Some of the services we use, such as cloud software, may process information in other countries. Where that happens, we put suitable protections in place, such as approved contract terms, so your information is looked after to the same standard as in the UK.

How long we keep your information

We keep your information for up to 7 years after your claim is settled, so that we can deal with any questions or legal matters that may come up. We may keep information relating to fraud for longer.

Your rights

You have a number of rights over your information. You can:

  • ask what we hold about you and get a copy,
  • ask us to correct anything that is wrong,
  • ask us to delete your information, though sometimes we have to keep some of it for legal reasons,
  • ask us to stop or limit how we use it,
  • object to how we use it, and
  • ask us to pass your information to another organisation.

To use any of these rights, just contact us using the details below. We will not charge you, and we will reply as quickly as we can.

Cookies

When you use our website we may use cookies. We only place non-essential cookies after you have given your consent, and you can change your choice at any time. Our cookie policy explains more about this.

Keeping your information safe

We protect your information with up to date security, and we encrypt it. We take extra care with any payment and financial details. We do not store card details ourselves, as Stripe handles those, and if you ever give us card details over the phone we pause any call recording while you do so.

Complaints about how we handle your information

If you are unhappy with the way we have used or looked after your information, please tell us. You can raise a data protection complaint by emailing us at admin@wcsinsurance.co.uk.

When you complain to us, we will:

  • let you know we have received your complaint within 30 days,
  • look into it as quickly as we reasonably can and keep you updated as we go, and
  • tell you the outcome once we have finished looking into it.

You can also complain to the Information Commissioner’s Office (the ICO), the UK regulator for data protection. You can do this at any time, whether or not you have come to us first. You can reach the ICO at ico.org.uk/concerns, through their live chat, or by calling 0303 123 1113.

How to contact us

If you have any questions about this notice or about how we use your information, please email us at admin@wcsinsurance.co.uk. Our data protection representative is Mark Andrews, and you can reach him at admin@wcsinsurance.co.uk.