Direct Debit Guarantee

  • This Guarantee is offered by all banks and building societies that accept instructions to pay Direct Debits. 
  • If there are any changes to the amount, date or frequency of your Direct Debit Warranty and Creditor Services will notify you 4 or more working days in advance of your account being debited. If you request Warranty and Creditor Services to collect a payment, confirmation of the amount and date will be given to you at the time of the request. 
  • If an error is made in the payment of your Direct Debit, by Warranty and Creditor Services or your bank or building society, you are entitled to a full and immediate refund of the amount paid from your bank or building society.
    • If you receive a refund you are not entitled to, you must pay it back when Warranty and Creditor Services asks you to  
  • You can cancel a Direct Debit at any time by simply contacting your bank or building society. Written confirmation may be required. Please also notify us.

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Welcome
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Our Opening Hours

Office hours are 9:00am to 5:00pm Monday to Friday

We are closed on public holidays.

Email: admin@wcsinsurance.co.uk

Claims Information

To register a new claim please select from the options above.

If you have an existing claim and need to contact us please email us on claims@wcsinsurance.co.uk, please include your full 8 digit policy number in the subject line.

We can only correspond with the policyholder about their claim.