Naturally, our aim is to provide a first class service to all our customers. However, on some occasions, we accept that, for whatever reason, we may fall short of our customer’s expectations. We want you to be confident that any cause of dissatisfaction will be handled quickly, in a way which is fair to you and all parties concerned.

Therefore, if you wish to register a complaint, please call us on 01256 471387, email us at  or write to the Customer Service Manager at Warranty & Creditor Services, 6 Faraday Office Park, Faraday Road, Basingstoke, RG24 8QQ stating the nature of your complaint and your policy number.

You also have the right to refer complaints to the Financial Ombudsman Service (the “FOS”). Information about the FOS can be found at including details of the types of complaints the FOS will be able to consider. It can be contacted by email at


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Our Opening Hours

Office hours are 9:00am to 5:00pm Monday to Friday

We are closed on public holidays.


Claims Information

To register a new claim please select from the options above.

If you have an existing claim and need to contact us please email us on, please include your full 8 digit policy number in the subject line.

We can only correspond with the policyholder about their claim.