Please read the following instructions:
Please complete all sections of this claim form.
Call us between 9:00am and 5:00pm Monday to Friday on 01256 471387 and we will advise details of the action you need to take next to progress your claim.
You must retain your SIM card, any memory cards and any accessories. We cannot guarantee to return them if they are sent in error. Also please download or retrieve any data stored on your phone as we cannot guarantee to preserve this during repair or replacement processes.
'Find my iPhone' - if you have this activated for this handset you must switch it off before a repair or replacement can be completed by Apple. Failure to do this will delay your claim
Office hours are 9:00am to 5:00pm Monday to Friday
We are closed on public holidays.
To register a new claim please select from the options above.
If you have an existing claim and need to contact us please email us on firstname.lastname@example.org, please include your full 8 digit policy number in the subject line.
We can only correspond with the policyholder about their claim.