Accidental Damage Claim

'Find my iPhone' - if you have this activated for this handset you must switch it off before a repair or replacement can be completed by Apple. Failure to do this will delay your claim

Details of how to do that are found here...

Google password/passcode - if you have this activated for this handset you must provide the password to us before a repair or replacement can be completed. Failure to do this will delay your claim

Please provide a full description of the incident.

To be completed by the user of the phone at the time of the incident.

Failure to give complete information may prejudice or delay your claim

Thank you for completing the claim form.

Like most insurance policies, the insurance you hold requires you to pay part of the costs of the claim. This is called an "excess". Your claim cannot be finalised until that payment has been made. We'll provide more information when you submit this form.

Please note:

‘sim cards’ must be removed and accessories will not be returned, should you forward them with the handset.

You will receive confirmation and a copy of this form by email shortly after submitting it. If you do not receive it after 24 hours please call us on 01256 471387.

WE WILL USE YOUR EMAIL ADDRESS TO CONTACT YOU. CORRESPONDENCE EMAILS FROM WARRANTY & CREDITOR SERVICES MAY BE DIRECTED TO YOUR “JUNK” MAIL, PLEASE CHECK YOUR “JUNK” MAIL BEFORE CALLING US.